Spark Energy is committed to delivering professional interactions with all consumers, and we apologize that this wasn't your reader’s experience with our company. We recognize that the agents who come to your door represent our company and our image, and we take accusations of unprofessional or misleading conduct very seriously. With your safety in mind, each agent has completed an extensive background check, drug screen, and a comprehensive training program. They also and sign a code of conduct, which we strictly enforce. Please know that we are committed to quality, and to ongoing improvement to the quality of our service going forward.

Any sales representative found to be operating outside of our sales practice in any way is immediately removed from the field, and can be terminated. For instance, sales agents should only be asking for copies of bills once the customer has agreed to the sale, and they do not need access to your meter. We hold our vendors at a very high standard and have been told on a regular basis that we have the strictest quality assurance requirements of any company they represent. Our Direct Sales Manager is calling each local manager to make sure everyone completely understands that any misrepresentation needs to stop immediately, and we thank you for bringing this to our attention.

Each of our agents carries badge identification. Please do ask for badges and take down names or badge ID numbers so we can take corrective action in situations that you believe do not live up to our high standards. We find that our best customer is an educated one that understands electricity choice and all of their options, and if the agent working with you is not helping to facilitate a positive conversation about electricity choice, we need to know. If you can provide additional details of the agent that you’ve interacted with, please contact us at customercare@sparkenergy.com or at 1-877-54-SPARK

This company is ridiculous. We had an experience at our previous home where a young woman knocked on the door and tried the same tactic, suggesting that they were Commonwealth Edison but I knew from previous encounters with them and other "resellers" that they weren't. When I challenged what she was saying, a large man that had literally been hiding around the corner out of sight came barreling into view swearing, telling me that I was stupid for not wanting to save money. I told them to leave and more swearing as they departed. Another word of warning to everyone – if any of these resellers come to your door send them away, don't allow them in the building. And if you accidentally do let them in, make sure they leave and that the door is locked. I had another experience with another reseller who somehow got into the building and after I sent them away, they went to everyone else in the building. They actually found someone who was confused and started filling out paperwork before I went upstairs and explained that they were NOT Commonwealth Edison. They all seem to have adopted these shady business practices.